Business Problem:
- Customer was incurring damages and customer satisfaction when down
- Poor execution of shipment expectations
- No white glove delivery service
STI Response:
- Developed Standard Operating Procedures
- Since a forwarder was being used for faster transits – STI operations found a
solution for scheduled pick ups
- Employed STI’s LTL Network transits
- 100% on time performance
Customer Benefit:
- Received similar transits
- Damages have been eliminated
- Customer satisfaction improved
- Provided real time visibility of shipments
- STI’s familiarity with product and customer’s processes allows for exchange of continuous improvement ideas for future cost savings initiatives
