Business Problem:

  • Customer was incurring damages and customer satisfaction when down
  • Poor execution of shipment expectations
  • No white glove delivery service

STI Response:

  • Developed Standard Operating Procedures
  • Since a forwarder was being used for faster transits – STI operations found a
    solution for scheduled pick ups
  • Employed STI’s LTL Network transits
  • 100% on time performance

Customer Benefit:

  • Received similar transits
  • Damages have been eliminated
  • Customer satisfaction improved
  • Provided real time visibility of shipments
  • STI’s familiarity with product and customer’s processes allows for exchange of continuous improvement ideas for future cost savings initiatives